Microsoft recently announced that it plans to cut even more jobs in its sales and customer success teams in early 2024. This is on top of the 10,000 jobs it has already cut at the beginning of 2023. As Microsoft’s support teams shrink, shouldn’t you have access to a team that can provide 1:1 support…
SugarCRM enables businesses to create extraordinary customer relationships with the most empowering, adaptable, and affordable customer relationship management solution. This solution allows you to connect marketing, sales, social media, payment gateways, and eCommerce platforms to deliver the best customer experience. Sugar has a reporting feature that can provide you with a holistic view of your…
Remote monitoring and management (RMM), also know as network management or remote service software, is a type of software that is designed to help managed IT services providers (MSPs) remotely and proactively monitor client endpoints, networks, and computers. This also referred to as remote IT Management. In response to the pandemic, a stay-at-home order was…
As the business world becomes more competitive, technological advancements are put in place to help you succeed. Business Intelligence (BI) is one of the most valuable techniques that is implemented to stay ahead of the game. Business intelligence refers to a range of software programs and services that transforms data analytics into quick and easy-to-access…
Do you find yourself having to work between spreadsheets? Or applications? Maybe you have to use separate forms to pull data, then manually enter that data into another system, and then manually follow up with your customers? This sounds like very tedious work and this can lead to information overload, missing information, or simply, the…
You’ve got your work force working from home – now what? How to handle the next 3 critical issues before it’s really difficult (or maybe too late) COVID-19 has made companies shift their long-term plans of remote working to the forefront, whether they’re ready or not. Now that the initial push to get everyone set…
Does your current cloud backup keep you safe from ransomware? At least two companies over the last few days found out their cloud backup didn’t protect them. You can read about it here. It’s important to know. Please, don’t find this out the hard way. You’ve all probably read about ransomware. It’s a type of malware…
If you’ve ever had to exercise your Business Continuity Plan, I hope you walk away from it as we did – supremely proud of your staff. Our team had to respond very recently and did a great job. But see if you can spot the one big vulnerability that we have to address. Recently, we…
Here’s how you can fight back. A Regina company called Evraz will shut down for the next three days to contain a ransomware attack. According to a hacker site, another firm that sells power tools to the construction industry has also been hit. And that’s just a couple we know of from yesterday. Every…
On January 14, 2020, Microsoft Windows 7 reached the end of extended support. This means that Microsoft is no longer issuing updates to the Windows 7 operating system. This includes patches and security updates. Your PC will continue to operate, but new security flaws will not be patched. This means your computers running Windows 7…
At Performance Advantage we have one clear mission for our company – to help our clients leverage technology to achieve their business goals. One challenge we encounter frequently is that some businesses problems have no exact match to off-the-shelf products – unique requirements either complicate the solution or require that multiple components be integrated…
Cyber security is a hot issue Why is it important to someone who runs a business? Because you’ve worked hard to build your business. To serve your customers. To win new business. And it all can be stolen from you. Years of hard work down the drain – if you don’t understand the business impact…
How a free server ends up costing thousands Moving to the cloud saves money, right? After all, you have no servers to purchase, no data centre to pay for. Better still, you pay only for what you use. So why are many companies surprised when they get the bill? In a recent paper on this…
We recently sponsored a webinar on ‘Hiring a Virtual Chief Information Security Officer’ hosted by Jim Love, the CIO of ITWC. Michael Ball, a virtual Chief Information Security Officer, outlined how a virtual CISO can help companies to develop solid policies and practices to protect their information and to comply with regulations. Michael spoke…
Splunk is a big data BI analytics tool that allows you to do deep dives into your data, especially into your machine data. But Splunk is also presenting itself as a security solution. I was at the Splunk Live conference in Toronto last week, and fully a third of the sessions were focused on using…
The webinar “Hiring a Virtual Chief Information Security Officer” was held October 3 rd , 2018. Hosted by ITWC CIO Jim Love and sponsored by Performance Advantage, the session looked at the privacy rules, threats, and customer demands that are putting pressure on company security resources. Michael Ball, a virtual Chief Information Security Officer, outlined…
Download The Practical Guide to Data Analytics for real-world insights into how companies of all sizes can apply data analytics, as well as a roadmap to create a data culture in your organization.The guide will give you a basic overview of how you can apply data analytics in your business. It provides: A recognition of…
Meltdown and Spectre exploits – what you should know This week, two new vulnerabilities have been identified that impact almost all computers. The vulnerability lies within Intel, AMD and ARM CPUs that were released anytime after 1995. The exposure from this weakness is profound. It impacts almost all laptops and desktops, as well as servers…
How hackers can guess your passwords and what you can do about it. Chances are that a hacker can easily guess one of your employee’s passwords. It’s actually easy to do. Here’s how. Forget what you’ve seen on TV or in movies. Hackers don’t have to do brilliant things to get into your systems.…
‘Tis the season for hackers to target SME’s They call it phishing. According to experts, it’s the number one way that hackers use to target companies just like yours. And just a reminder – these aren’t kids trying to break in for kicks. These are criminals who operate like organized crime, breaking in, using the…
Cloud computing is an unstoppable force that is affecting every business, regardless of size or industry. By 2018, half of all money spent by businesses on information technology will be “cloud based,” according to global research firm IDC. Register for “A Practical Guide to Technology as a Business Strategy” to learn more.
The Practical Guide to Business Security provides statistics, pointers and strategies to help you to prepare for, defend against and recover from hacking and ransomware attacks. Did you know that US firms pay ransomware demands only 3 percent of the time, while Canadian firms comply 75 percent of the time? Download the practical guide…
In a competitive business climate, having your business processes tightly aligned with your customers’ needs is critical to survival. Download the eBook to learn: – How to break down silos and provide a better customer experience – Why a total customer view helps win and retain more revenue – How to decrease time to revenue…
Buying a CRM solution requires a process different from the typical IT purchase procedure. Because CRM connects to all aspects of the organization, organizations must understand not only the products and vendors available to them but the way their own businesses work. [lab_subscriber_download_form download_id=”1″ text=”Download this whitepaper now” button_text=”Submit”]
Break away from the run-of-the-mill CRM solutions and dare to be different. Enhance your business communication challenges in a new, more intuitive way with the Sugar Productivity Suite. With Sugar, growing your business exponentially is as simple as handing your team the tools to work more efficiently, be more customer focused and sell faster.
IBM leveraged Sugar’s unique user-focused CRM to transform its global sales organization, successfully deploying a new system for sales people that manage millions of opportunities worldwide. Read the case study on how IBM completed this herculean task in record time and how IBM injects its Sugar deployment with predictive analytics to boost sales returns. [lab_subscriber_download_form…
